Returns & Exchanges
At Aurora, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags. Whether you need a different size or a full refund, our process is designed to be as seamless as your style.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print and Pack
Download your prepaid shipping label and securely place your items in their original packaging, ensuring all tags remain attached.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup; we will track the journey back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing